Physician Engagement in Quality Improvement: A People-Centered Approach (40 CME-Units)

Physician Engagement in Quality Improvement: A People-Centered Approach
by Accreditation Canada
***40 PMA-CME Units***

17 April 2018, Tuesday, 8:30AM to 6:00PM
Centuria Medical Makati, Century City


Physicians play a critical role in healthcare delivery including the uptake of quality improvements which aim to reduce risks, streamline operations, enhance safety and improve patient experience. In fact, physicians drive 75 to 85 per cent of all quality and cost decisions.

It is therefore critical to engage physicians in quality improvement and to ensure their participation using a people-centred approach that addresses patient needs from the perspective of patients and their families. In fact, a people-centred approach takes into consideration that patients and their families are experts in their own health and care based on their ‘lived’ experience and combines this experience with the clinical expertise of clinicians. The result is a deeper understanding of issues leading to stronger solutions and better results.

This course will address the following topics, providing physicians and healthcare leaders with core competencies to build a culture of patient safety that engages physicians and adopts a people-centred approach to drive quality within their organization.

• Building a Patient Safety Culture
• Adopting a People-Centred Care Approach
• Physician Engagement in Quality Improvement
• Assessment Methods Using a Tracer Framework


This course is aimed at healthcare team members and leaders including clinicians, quality managers and others interested in gaining key competencies to improve quality and safety within their healthcare organization.

• Understand the importance of physician engagement including key tactics to improve quality and safety in the healthcare setting
• Understand the importance of people-centred care and its impact on physician engagement and the patient experience
• Understand the benefits of the people-centred care approach in reducing errors, managing adverse events and improving quality across the organization
• Understand the purpose of tracers and practice the methodology to assess gaps in transition points across the continuum of care using a people-centred approach
• Trial key strategies aligned to your own organizational needs to support people-centred outcomes using Accreditation Canada standards

• Gain a comprehensive overview of ways to improve physician engagement within a healthcare setting to drive quality improvement
• Identify the suitability of key standards for a healthcare setting and identify implementation strategies for use
• Understand the importance of people-centred care including opportunities for implementation within your organization
• Assess potential barriers to quality improvement and identify ways to implement change

Each module will include a learning exercise to support attendees make lasting changes to their organization.

Time Discussion
8:00 - 8:30 Breakfast and Networking
8:30 - 9:00

Ms. Joyce Socao-Alumno, President & CEO, HealthCore

Opening Remarks
Ms. Leslee Thompson, CEO, HSO and Accreditation Canada

 9:00 - 10:45  Module 1: Building a Patient Safety Culture
 10:45 - 11:00 Refreshment Break
 11:00 - 12:45 Module 2: Adopting a People-Centred Approach
 12:45 - 2:00 Lunch and Networking
 2:00 - 3:45 Module 3: Physician Engagement in Quality Improvement
3:45 - 4:00 Refreshment Break and Networking
4:00 - 5:45 Module 4: Assessment Methods Using a Tracer Framework
5:45 - 6:00 Closing Remarks: Collection of Evaluation Form



Ms. Leslee Thompson is the CEO of Accreditation Canada and the newly created Health Standards Organization (HSO) and the driving force behind the People Powered Health movement. After her appointment as CEO in 2016, she led a 12-month global consultation and business design process, and now Leslee and her team are unleashing the power and potential of people around the world who share their passion for achieving quality health services for all.

Armed with 25 years of senior executive and corporate director experience that spans multiple geographies and sectors including health care, medical technology, government and retail, Leslee is a leader who makes things happen. Her clinical roots as a Registered Nurse continue to influence her relentless pursuit of quality and safety in health care, and Leslee has become internationally recognized for her work on partnering with patients to improve outcomes.

Having successfully led many organizations and systems through tough periods of change, including the high-profile turnaround of a major teaching hospital where she was CEO, Leslee is frequently asked to speak, write, and serve on influential boards and panels. She has been Board Chair of the Canadian Foundation for Healthcare Improvement, Chair of Council of Academic Hospital Ontario, Assistant Professor at Queen’s University and a member of Ontario Health Innovation Council to name a few.

Case studies and articles have been written about her leadership and Leslee has received numerous awards and honors including being named as one of Canada’s Top 100 Most Powerful Women. Today, she is an active volunteer on the Daughters for Life Foundation Board which is dedicated to the belief that if you educate a girl you can change the world.


includes workshop materials, meals, and certificate of attendance

TO REGISTER: Please fill up the attached Registration Form
and attach to this email or visit www.health-core.org




DOWNLOAD_Accreditation Canada Course Outline

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