Creating a Quality Culture through Better Clinical Outcomes
- Understanding and Developing Clinical Quality Indicators and Dashboards -
(13-14 June 2018, Centuria Medical Makati, Makati City, Philippines)
Registration Fee: US$275 (inclusive of VAT, materials, meals and certificate)


Quality is defined in many ways as it is seen in the perspective of the users of goods and services. Healthcare quality is not similar to any other service industry and can be complex as each person is unique and therefore, some clinical protocols may not work similarly on every patient with same ailment, and so are the outcomes. Moreover, a quality culture needs to be cultivated across the care continuum i.e healthcare professional, healthcare organisation, and healthcare system.

Health care leaders and quality staff play a critical role in selecting key performance measures; ensuring that the measurement process is using proven methods; collect reliable data; and ensure that the data are properly analyzed and used for decision-making and improvement.

Clinical outcomes need to be measured through indicators based on pre-defined parameters and methodology. How does improving quality lead to better clinical outcomes? This workshop aims to highlight the concepts of quality, culture of quality, some of the tools for improving quality, defining quality and clinical indicators and dashboard.


The two-day workshop is aimed at staff who actively participates in quality and patient safety audits and improvement efforts in different types of health care organizations, and who are interested in gaining competencies in clinical performance measurement and data collection by understanding the different tools for quality improvement and performance indicators.


Healthcare professionals, hospital staff, quality managers, quality team members


• Understand the various quality improvement tools
• Understand the concept of patient safety
• Understand the concept of performance indicators: defining, measuring and monitoring


At the end of the course, participants will learn and be exposed to the following:
• Understanding and interpretation of quality improvement tools
• Learn the basics of patient safety
• Concept of clinical indicators: defining, measuring and monitoring

8:30am to 9:00am Registration
9:00am to 9:20am Welcome and introduction of the participants
9:30am to 10:00am Introduction to Evolution of Quality
10:00am to 11:00am Creating a Quality Culture
11:00am to 11:15am Tea Break
11:15am to 1:15pm Plan Do Check & Act (PDCA) Cycle
Group exercise on designing PDCA
1:15pm to 2:00pm Lunch
2:00pm  to 3:30pm Root Cause Analysis
3:15pm to 3:30pm Tea
3:30pm to 4:0pm Group exercise on identifying potential cause of errors, elimination and finding cause
4:00pm to 5:00pm Failure Mode Effect Analysis (FMEA)
9:00am to 10:00am Group exercise on defining parameters and conducting FMEA
10:00am to 11:00am Lean Six Sigma: Concept and Application
11:00am to 11:15am Tea Break
11:15am to 12:15pm Group exercise on practicality of Lean Six Sigma
12:15am to 1:15pm WHO Patient Safety Challenges: Information and Use
1:15 pm  to 2:00pm Lunch
2:00pm  to 3:15pm Performance Indicators: Defining and Data Collection
3:15pm to 3:30pm Tea
3:30pm to 5:00pm Performance Indicators:
Group exercise on defining Numerator, Denominator, Rates and Percentages
5:00pm to 5:15pm Open Forum & Feedback
5:15pm to 5:30pm Closing


Internal Quality Auditing: A Clinical Perspective
(15 June 2018, Centuria Medical Makati, Makati City, Philippines)
Registration Fee: US$150 (inclusive of VAT, materials, meals and certificate)

Course description
The course is designed to provide firsthand information on the basics of internal auditing, its principles, methodology and relevance to clinical outcome.


What is covered in the course?

Various aspects of internal audit like understanding of auditing principles, knowledge of internal auditing process including planning, how to perform an internal audit, preparing audit findings, preparation of audit report and follow-up.


Entry Competencies of Participants (Prerequisites):
It is important for the Quality Manager of a hospital, medical laboratory, blood bank, imaging center, and any other healthcare facility or any medical professional who is interested in a career in healthcare quality and safety to get trained in a course which covers Internal Auditing (IA) in details. Also, how it is relevant in clinical perspective. It is also equally useful for:
1. Medical Directors
2. Healthcare Managers
3. Biomedical Scientists
4. Pathologists
5. Microbiologists
6. Biochemists
7. Clinical, industrial and academics with interest in healthcare quality
8. Other stakeholders in health interested in quality and safety

Course Objectives
To provide information on internal auditing,


Learning outcomes
At the end of the course, participants will learn and be exposed to the following:

• Relevance of internal audit and clinical perspective
• Understanding of auditing principles
• Knowledge of internal auditing process including planning
• How to perform an internal audit
• Preparing audit findings
• Preparation of audit report & follow-up

Time Activities
8:30am – 9:00am Registration
9:00am – 9:30am Introduction to the course
Relevance of internal audit and clinical perspective
9:30am – 11:00am Internal auditing principles
11:00am – 11:30am Tea Break
11:30am – 1:00pm Internal auditing process and planning
Group Exercise
1:00pm – 2:00pm Lunch Break
2:00pm – 3:30pm Performing an internal audit
Group Exercise
3:30pm – 4:00pm Tea Break
4:00pm – 5:30pm Audit report: How to prepare a report
Group Exercise
5:30pm – 6:00pm Open Forum and Closing Ceremony


Kindly fill out the attached form/s and email to This email address is being protected from spambots. You need JavaScript enabled to view it.. Thank you.


Centuria Medical Makati
Unit 808, 8th Floor
Kalayaan Avenue corner Salamanca Street
Barangay Poblacion, Makati City
1200 Philippines
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


Course Outline - Creating a Quality Culture for Better Clinical Outcomes

Registration Form - CQI Workshop 13-14Jun2018

Course Outline - Internal Quality Audit (Clinical Perspective)

Registration Form - Internal Quality Audit 15 Jun 2018

Contact Us

POGS Building
No. 56 Malakas Street, Diliman, Quezon City
Tel. No. (632) 89217557; 89212479; 89219420
Fax No. (632) 89219089
Email : secretariat@pogsinc.org

8921 - POGS (7647)
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